{"id":3252,"date":"2023-02-03T14:28:50","date_gmt":"2023-02-03T14:28:50","guid":{"rendered":"https:\/\/designzima.com\/our-services\/audyt-ekspercki-twojego-sklepu-4\/"},"modified":"2023-03-18T22:08:32","modified_gmt":"2023-03-18T22:08:32","slug":"your-online-platforms-ux-audit","status":"publish","type":"page","link":"https:\/\/zima.pm-projects.pl\/en\/our-services\/your-online-platforms-ux-audit\/","title":{"rendered":"Audit of your platform"},"content":{"rendered":"\n<div class=\"c-breadcrumbs__wrapper\">\n\t<div class=\"o-wrapper\">\n       <div class=\"c-breadcrumbs__inti-wrap\"><div id=\"breadcrumbs\" class=\"c-breadcrumbs\"><span><span><a href=\"https:\/\/zima.pm-projects.pl\/en\/\">Home<\/a><\/span><\/span><\/div><\/div>\n    <\/div>\n<\/div>\n\n\t\n\t\n\n\n\t<section id=\"block_2b0a15d0ac58b31dfa81e765877a49a2\" class=\"b-hero u-d-flex u-align-items-stretch u-flex-column  \">\n\t\t<div class=\"o-wrapper u-d-flex u-align-items-center u-justify-content-center u-flex-column b-hero__wrapper b-hero__wrapper--no-media b-hero__wrapper--content  b-hero__wrapper--disable-center\">\n\t\t\t<div class=\"b-hero__main b-hero__main--no-media b-hero__main--content b-hero__main--two\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"b-hero__slogan b-hero__slogan--light\">\n\t\t\t\t\t\teCommerce for B2B and B2C\n\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t<h1 class=\"b-hero__heading b-hero__heading--light b-hero__heading--small\">\n\t\t\t\t\tUX audit of your platform\n\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<div class=\"b-hero__content   b-hero__content--line-big b-hero__content--light b-hero__content--two b-hero__content--no-media b-hero__content--line-below \">\n\t\t\t\t\t\t<div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\">\n<div class=\"text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-2xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-auto\">\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">\n<div class=\"flex flex-grow flex-col gap-3\">\n<div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Are you running an online store and don&#8217;t know why your conversion rate is dropping? We can help. Our UX Audit is designed to identify any roadblocks or issues on the user journey that may be affecting your sales. We&#8217;ll outline best practices and provide recommendations for further design changes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-between\">\n<div class=\"text-gray-400 flex self-end lg:self-center justify-center mt-2 gap-3 md:gap-4 lg:gap-1 lg:absolute lg:top-0 lg:translate-x-full lg:right-0 lg:mt-0 lg:pl-2 visible\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t<\/section>\n\t\t\n\n\t<section id=\"block_093370045c09ecfa2c5188dc19906bd2\" class=\"b-spacer u-d-flex u-align-items-stretch\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t#block_093370045c09ecfa2c5188dc19906bd2\n\t\t\t{ --spacer-top-desktop: 0.0625em\n\t\t\t; --spacer-top-mobile: 2.8125em\n\t\t\t; --spacer-bottom-desktop: 0.0625em\n\t\t\t; --spacer-bottom-mobile: 2.8125em\n\t\t\t;\t\t\t\t--spacer-background:transparent\n\t\t\t\t;\n\t\t\t}\n\t\t<\/style>\n\t<\/section>\n\n\n\t<section id=\"block_4b9c459842199f3da92b3301a4c68632\" class=\"b-heading-image  b-heading-image--full-page\">\n\t\t\t\t<div class=\"b-heading-image__banner\">\n  \n          <img decoding=\"async\" class=\"b-heading-image__img  b-heading-image__img--desktop \" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk.png\" alt=\"Audyt ekspercki Twojego sklepu\" srcset=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk.png 2880w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk-300x83.png 300w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk-1024x284.png 1024w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk-768x213.png 768w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk-1536x427.png 1536w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk-2048x569.png 2048w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3desk-143x40.png 143w\"\n        sizes=\"(max-width: 2880px) 100vw, 2880px\" loading=\"lazy\" \/>\n                <img decoding=\"async\" class=\"b-heading-image__img b-heading-image__img--mobile\" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3.png\" alt=\"Audyt ekspercki Twojego sklepu\" srcset=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3.png 750w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3-300x160.png 300w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/3-143x76.png 143w\"\n        sizes=\"(max-width: 750px) 100vw, 750px\" loading=\"lazy\" \/>\n    \t\t<\/div>\n\t<\/section>\n\n\n\t\n\t\n\t\n\t<section id=\"block_3f017a6b91e067ec9d708c3d61e91b46\" class=\"b-cards\">\n\t\t<div class=\"o-wrapper\">\n\t\t\t\t\t\t\t<div data-aos=\"fade-up\" data-aos-delay=\"200\" data-aos-offset=\"200\" class=\"b-cards__heading c-heading c-heading--color-black \">\n\t\t\t\t\tThe process of preparing a UX Audit for your eCommerce site\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"u-d-flex u-justify-content-between u-align-items-stretch u-flex-wrap b-cards__wrapper \">\n\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box    u-d-flex u-flex-column b-cards__box--margin-grid   \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-align-items-center\">\n\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-flex-column\">\n\t\t\t\t\t\t\t\t\t<span class=\"b-cards__counter\">01<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<h4>\n\t\t\tKickOff\n\t\t<\/h4>\n\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box-text-wrap\">\n\t\t\t\t\t\t\t\t<p>First, we define the goals, scope and range of the audit. Then, we prepare an audit plan and select appropriate analysis methods.<\/p>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box    u-d-flex u-flex-column b-cards__box--margin-grid  b-cards__box--margin-grid-second \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-align-items-center\">\n\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-flex-column\">\n\t\t\t\t\t\t\t\t\t<span class=\"b-cards__counter\">02<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<h4>\n\t\t\tThe Mystery Shopper\n\t\t<\/h4>\n\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box-text-wrap\">\n\t\t\t\t\t\t\t\t<p>We will check the entire customer experience of your platform using the Mystery Shopper method, which involves going through the entire customer journey \u2013 for example, from ordering a particular service to its completion.<\/p>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box    u-d-flex u-flex-column b-cards__box--margin-grid b-cards__box--margin-grid-even  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-align-items-center\">\n\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-flex-column\">\n\t\t\t\t\t\t\t\t\t<span class=\"b-cards__counter\">03<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<h4>\n\t\t\tData analysis\n\t\t<\/h4>\n\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box-text-wrap\">\n\t\t\t\t\t\t\t\t<p>Alongside, we will analyze data from tools such as Google Analytics and Hot Jar.<\/p>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box    u-d-flex u-flex-column b-cards__box--margin-grid   \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-align-items-center\">\n\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-flex-column\">\n\t\t\t\t\t\t\t\t\t<span class=\"b-cards__counter\">04<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<h4>\n\t\t\tUsability tests\n\t\t<\/h4>\n\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box-text-wrap\">\n\t\t\t\t\t\t\t\t<p>Using research methods tailored to the goals established during KickOff, we will collect feedback from your current customers as well as from your competitors&#8217; customers. This might include functional tests or in-depth individual interviews.<\/p>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box    u-d-flex u-flex-column b-cards__box--margin-grid b-cards__box--margin-grid-even  \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-align-items-center\">\n\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-flex-column\">\n\t\t\t\t\t\t\t\t\t<span class=\"b-cards__counter\">05<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<h4>\n\t\t\tBenchmarking\n\t\t<\/h4>\n\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box-text-wrap\">\n\t\t\t\t\t\t\t\t<p>By gathering and analyzing solutions from competitors and similar products, we will provide examples of alternative solutions and best practices. This data will be part of the final report.<\/p>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box    u-d-flex u-flex-column b-cards__box--margin-grid   \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-align-items-center\">\n\t\t\t\t\t\t\t\t<div class=\"u-d-flex u-flex-column\">\n\t\t\t\t\t\t\t\t\t<span class=\"b-cards__counter\">06<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t Report\n\t\t<\/h4>\n\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-cards__box-text-wrap\">\n\t\t\t\t\t\t\t\t<div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\">\n<div class=\"text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-2xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-auto\">\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">\n<div class=\"flex flex-grow flex-col gap-3\">\n<div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>The final result is a report with analysed data, recommendations, and benchmarks. Suggestions for next steps will also be included.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex justify-between\">\n<div class=\"text-gray-400 flex self-end lg:self-center justify-center mt-2 gap-3 md:gap-4 lg:gap-1 lg:absolute lg:top-0 lg:translate-x-full lg:right-0 lg:mt-0 lg:pl-2 visible\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\t<section id=\"block_dc0f578e6df4b5e159187e2d8a8964a6\" class=\"b-spacer u-d-flex u-align-items-stretch\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t#block_dc0f578e6df4b5e159187e2d8a8964a6\n\t\t\t{ --spacer-top-desktop: 3.125em\n\t\t\t; --spacer-top-mobile: 1.25em\n\t\t\t; --spacer-bottom-desktop: 3.125em\n\t\t\t; --spacer-bottom-mobile: 1.25em\n\t\t\t;\t\t\t\t--spacer-background:transparent\n\t\t\t\t;\n\t\t\t}\n\t\t<\/style>\n\t<\/section>\n\n\n\t<section id=\"block_dc0f578e6df4b5e159187e2d8a8964a6\" class=\"b-spacer u-d-flex u-align-items-stretch\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t#block_dc0f578e6df4b5e159187e2d8a8964a6\n\t\t\t{ --spacer-top-desktop: 3.125em\n\t\t\t; --spacer-top-mobile: 1.25em\n\t\t\t; --spacer-bottom-desktop: 3.125em\n\t\t\t; --spacer-bottom-mobile: 1.25em\n\t\t\t;\t\t\t\t--spacer-background:transparent\n\t\t\t\t;\n\t\t\t}\n\t\t<\/style>\n\t<\/section>\n\n\n\t<section id=\"block_0dffd82c88b773860443c0394a7d72ee\" class=\"b-team\">\n\t\t<div class=\"o-wrapper b-team__wrapper\">\n\t\t\t\t\t\t\t<h3 class=\"b-team__heading c-heading c-heading--color-black\">\n\t\t\t\t\teCommerce Team\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t<div class=\"b-team__list-big-wrapp \">\n\t\t\t\t\t\t\t<div class=\"swiper js-swiper-team b-team__list\">\n\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide b-team__person  b-team__person--v2\">\n\t\t\t\t\t\t\t\t<div class=\"b-team__thumb  b-team__thumb--v2\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"282\" height=\"282\" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Marta.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Marta.png 282w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Marta-150x150.png 150w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Marta-143x143.png 143w\" sizes=\"auto, (max-width: 282px) 100vw, 282px\" \/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<h6>\n\t\t\t\t\t\t\t\t\tMarta Jakubowska-Sobczak\n\t\t\t\t\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tUX Designer &#038; Researcher &#038; Team Leader\n\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide b-team__person  b-team__person--v2\">\n\t\t\t\t\t\t\t\t<div class=\"b-team__thumb  b-team__thumb--v2\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"282\" height=\"282\" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Magda.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Magda.png 282w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Magda-150x150.png 150w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Magda-143x143.png 143w\" sizes=\"auto, (max-width: 282px) 100vw, 282px\" \/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<h6>\n\t\t\t\t\t\t\t\t\tMagdalena Barwi\u0144ska\n\t\t\t\t\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tUX Designer\n\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide b-team__person  b-team__person--v2\">\n\t\t\t\t\t\t\t\t<div class=\"b-team__thumb  b-team__thumb--v2\">\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"282\" height=\"282\" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Asia.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Asia.png 282w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Asia-150x150.png 150w, https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2023\/02\/Asia-143x143.png 143w\" sizes=\"auto, (max-width: 282px) 100vw, 282px\" \/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<h6>\n\t\t\t\t\t\t\t\t\tJoanna Sabak\n\t\t\t\t\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\t\tSenior UX &#038; Service Designer\n\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t   <div class=\"swiper-button-prev b-team__prev js-swip-prev-team\">\n\t\t\t\t\t<svg width=\"15\" height=\"25\" viewbox=\"0 0 15 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path d=\"M11.3713 24.4629C11.713 24.784 12.1683 24.9606 12.6401 24.9549C13.1119 24.9493 13.5627 24.7618 13.8963 24.4325C14.2299 24.1032 14.4199 23.6583 14.4256 23.1927C14.4314 22.7271 14.2525 22.2777 13.9271 21.9405L4.3602 12.5017L13.9271 3.05966C14.2525 2.72247 14.4314 2.27308 14.4256 1.80747C14.4199 1.34185 14.2299 0.896904 13.8963 0.56764C13.5627 0.238375 13.1119 0.050886 12.6401 0.0452078C12.1683 0.0395315 11.713 0.216116 11.3713 0.537254L0.528202 11.2389C0.189419 11.5734 -0.000886741 12.0271 -0.000886782 12.5001C-0.000886823 12.9731 0.189419 13.4267 0.528202 13.7613L11.3713 24.4629Z\" fill=\"white\"\/>\n<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"swiper-button-next b-team__next js-swip-next-team\">\n\t\t\t\t\t<svg width=\"15\" height=\"25\" viewbox=\"0 0 15 25\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<path d=\"M3.09936 0.5371C2.75771 0.215962 2.30239 0.0393773 1.83062 0.0450547C1.35884 0.0507321 0.908015 0.238221 0.574396 0.567486C0.240777 0.89675 0.0508089 1.3417 0.0450564 1.80731C0.0393039 2.27293 0.218223 2.72232 0.543608 3.05951L10.1105 12.4983L0.543608 21.9403C0.218223 22.2775 0.0393039 22.7269 0.0450564 23.1925C0.0508089 23.6581 0.240777 24.1031 0.574396 24.4324C0.908015 24.7616 1.35884 24.9491 1.83062 24.9548C2.30239 24.9605 2.75771 24.7839 3.09936 24.4627L13.9425 13.7611C14.2813 13.4266 14.4716 12.9729 14.4716 12.4999C14.4716 12.0269 14.2813 11.5733 13.9425 11.2387L3.09936 0.5371Z\" fill=\"white\"\/>\n<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\t<section id=\"block_d931ea2087092fea37294abf22b8b57d\" class=\"b-spacer u-d-flex u-align-items-stretch\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t#block_d931ea2087092fea37294abf22b8b57d\n\t\t\t{ --spacer-top-desktop: 0.625em\n\t\t\t; --spacer-top-mobile: 0.3125em\n\t\t\t; --spacer-bottom-desktop: 0.625em\n\t\t\t; --spacer-bottom-mobile: 0.3125em\n\t\t\t;\t\t\t\t--spacer-background:transparent\n\t\t\t\t;\n\t\t\t}\n\t\t<\/style>\n\t<\/section>\n\n\n\t<section id=\"block_08e36e5dc419e92097b61c206374fe8e\" class=\"b-spacer u-d-flex u-align-items-stretch\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t#block_08e36e5dc419e92097b61c206374fe8e\n\t\t\t{ --spacer-top-desktop: 2.5em\n\t\t\t; --spacer-top-mobile: 1.25em\n\t\t\t; --spacer-bottom-desktop: 2.5em\n\t\t\t; --spacer-bottom-mobile: 1.25em\n\t\t\t;\t\t\t\t--spacer-background:transparent\n\t\t\t\t;\n\t\t\t}\n\t\t<\/style>\n\t<\/section>\n\n\n\n\n<section id=\"block_0b3179592aebbd41759ffb31744a91b0\" class=\"b-faq\">\n\t<div class=\"o-wrapper\">\n\t\t<div class=\"b-podcast-list__header\">\n\t\t\t\t\t\t<h2 class=\"c-heading  c-heading--color-black b-podcast-list__title\">Frequently Asked Questions<\/h2>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"b-faq__questions\">\n\t\t    <div class=\"c-accordion\">\n          <div class=\"c-accordion__items accordion-js\">\n\n                        \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-1\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">How long will this process take? <\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-1\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <p>A UX Audit can take from two up to three weeks. Time of the audit depends on the level of complexity of your platform and the number of user paths available.<\/p>\n\n                <\/div>\n              <\/div>\n            <\/div>\n            \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-2\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">How much will it cost? <\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-2\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\">\n<div class=\"text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-2xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-auto\">\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">\n<div class=\"flex flex-grow flex-col gap-3\">\n<div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>As part of our service, we offer 3 audit packages. The appropriate scope is chosen after a consultation with the client and analysis of the scale of the challenge. The cost of the audit ranges from 5 to 33,000 PLN depending on the selected package. In addition to our expert analysis, the scope of the audit may include, user research with customers of your online store, expanded benchmarking, and quick-fixes &#8211; small solutions that can bring big changes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n                <\/div>\n              <\/div>\n            <\/div>\n            \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-3\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">What data do I have to share for the audit?<\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-3\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <p>To conduct a proper audit, we need information about your platform&#8217;s users. This can include data obtained from Google Analytics, heat maps, survey tools, newsletter CTRs, as well as financial data such as cart values.<\/p>\n\n                <\/div>\n              <\/div>\n            <\/div>\n            \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-4\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">What data period will be analyzed during the e-commerce audit?<\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-4\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <p>To conduct an audit of your online store, we will need data from at least one year, so that we can understand how your business is performing in different seasons. If you do not have such data, we will try to achieve the best possible outcome using information available from other sources. We do not undertake an audit if the available data covers a period shorter than a quarter.<\/p>\n\n                <\/div>\n              <\/div>\n            <\/div>\n            \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-5\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">When is it worth to do an e-commerce audit?<\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-5\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <div class=\"group w-full text-gray-800 dark:text-gray-100 border-b border-black\/10 dark:border-gray-900\/50 bg-gray-50 dark:bg-[#444654]\">\n<div class=\"text-base gap-4 md:gap-6 md:max-w-2xl lg:max-w-2xl xl:max-w-3xl p-4 md:py-6 flex lg:px-0 m-auto\">\n<div class=\"relative flex w-[calc(100%-50px)] flex-col gap-1 md:gap-3 lg:w-[calc(100%-115px)]\">\n<div class=\"flex flex-grow flex-col gap-3\">\n<div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>There are several situations in which it is worth to conduct an online store&#8217;s audit. It can be helpful if there is a decrease in conversion, sales, or financial data, but we are not able to fully diagnose the cause. It is also worthwhile to take advantage of an audit when there have been no changes to the website for a year &#8211; an audit combined with a competitive analysis will show us how circumstances have changed in our industry. An audit will also be helpful when we are looking for ideas to improve our business and need expert analysis of our operations.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n                <\/div>\n              <\/div>\n            <\/div>\n            \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-6\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">What will be included in the audit&#8217;s report?<\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-6\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <p>The report will include identified errors and their significance for the operation of the online store, as well as recommendations for changes, quick fixes, and benchmarks.<\/p>\n\n                <\/div>\n              <\/div>\n            <\/div>\n            \n            <div class=\"c-accordion__item\"> \n              <button class=\"c-accordion__btn accordion-btn-js\"\n                data-target=\"accordion-block_0b3179592aebbd41759ffb31744a91b0-7\">\n                <span class=\"c-accordion__icon-arrow\">\n                  <svg width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M22.75 10.5L14 19.25L5.25 10.5\" stroke=\"#0A0A0A\" stroke-width=\"1.75\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n                   <\/svg>\n                <\/span>\n                <span class=\"c-accordion__btn-text\">Will the report include solutions?<\/span>\n              <\/button>\n              <div class=\"c-accordion__description accordion-block_0b3179592aebbd41759ffb31744a91b0-7\">\n                <div class=\"c-accordion__text c-text c-text--color-black-opacity-v2\">\n                  <p>No, the audit report will not contain any design solutions. It will however, include several recommended changes, quick fixes and benchmarks.<\/p>\n\n                <\/div>\n              <\/div>\n            <\/div>\n                        \n          <\/div>\n        <\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n\t<section id=\"block_9edb2b124f3197d0f594ea9aca8e99d6\" class=\"b-spacer u-d-flex u-align-items-stretch\">\n\t\t\t\t\t\t\t\t<style>\n\t\t\t#block_9edb2b124f3197d0f594ea9aca8e99d6\n\t\t\t{ --spacer-top-desktop: 5em\n\t\t\t; --spacer-top-mobile: 1.25em\n\t\t\t; --spacer-bottom-desktop: 5em\n\t\t\t; --spacer-bottom-mobile: 1.25em\n\t\t\t;\t\t\t\t--spacer-background:transparent\n\t\t\t\t;\n\t\t\t}\n\t\t<\/style>\n\t<\/section>\n\n\n\n\t<section id=\"block_449604b0365142a96279ef341f628f9f\" class=\"b-testimonials b-testimonials--light\">\n\t\t<div class=\"o-wrapper b-testimonials__wrapper\">\n\t\t\t<div class=\"b-testimonials__list\">\n\t\t\t\t\t\t\t\t\t<div class=\"swiper js-swiper-testimonials b-testimonials__swiper\">\n\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-testimonials__person swiper-slide\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2022\/10\/admin-ajax.png\" alt=\"Miko\u0142aj Moszy\u0144ski, opinia naszych klient\u00f3w.\" loading=\"lazy\" class=\"b-testimonials__image\">\n\t\t\t\t\t\t\t\t<p class=\"b-testimonials__text\">&#8220;ZIMA allowed us to look at the client&#8217;s needs from a perspective that was previously unknown to us. They question and investigate everything to ensure that the client won&#8217;t question anything later on. Thank you.&#8221;<\/p>\n\t\t\t\t\t\t\t\t<p class=\"b-testimonials__title\">Miko\u0142aj Moszy\u0144ski<\/p>\n\t\t\t\t\t\t\t\t<p class=\"b-testimonials__job\">Develops FoodTech startups<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"b-testimonials__person swiper-slide\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/zima.pm-projects.pl\/wp-content\/uploads\/2022\/10\/Ada.png\" alt=\"\" loading=\"lazy\" class=\"b-testimonials__image\">\n\t\t\t\t\t\t\t\t<p class=\"b-testimonials__text\">&#8220;From the very beginning of working with Zima, I felt I was working with individuals who understand my needs. Zima\u2019s team is open to feedback and willing to make changes. The created project meets my expectations. Upon finishing, I felt that something truly unique was created. However, while the results are impressive, the process is often more important, I myself feel I have learned a lot from it. 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